The following terms and conditions apply to all bookings made via website, email or telephone at Rokeby Manor & Residences Please read these carefully as they contain important information about your stay with us. Please contact us if there are any clarifications or further information required and we will be happy to assist.
Completion of Booking:
Your booking will only be considered complete once you receive a confirmation number from the Reservations Department, at which point a contract will be formed between you and Rokeby Manor (004125)(hereafter referred to in these terms as “we” “us” or “Rokeby Manor & Residences”).
Guests under 18:
Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to unaccompanied guests who are under the age of 18.
Payment:
All room rates are quoted in Indian Rupees and payment is accepted only in Indian Rupees.
A prepayment is required to secure your booking and your reservation will stand confirmed only after the payment is received.
A flexible payment option is available only for booking made directly with the Hotel or thru the website. This pre-payment amount will differ according to the season or package chosen and will be advised to you at the time of making your reservation. When booking directly thru the website the prepayment amount will be highlighted in the Payment Terms & Conditions at the time of making the booking.
A full payment is required for booking made thru third party agents, or any source other than the ones specified above.
A transactional fee will be levied on all payments made thru Credit Card / Debit Card and UPI transfers. This is a charge levied by the bank and is usually between 0.2% – 3.5% depending on the mode of payment used.
Where you have reserved a room on a refundable rate, your pre-payment will be refunded to you as per the cancellation policy detailed below, if you require to cancel or change your booking. Where you have made a booking on a non-refundable rate, the entire pre-payment will be considered as non-refundable and non-transferable.
You may only cancel or change a booking if it has been made on a refundable rate. Please contact the Reservations Department for any cancellation or change that you may wish to make to your booking. We will let you know if a requested change is possible, and we will send you a confirmation email with the new booking details if the change has been accepted.
We request you to consider the flexibility built into the rates and the cancellation clauses as per the details mentioned below. No refunds will be provided under any circumstances for bookings made on a non-refundable rate or for bookings that are not cancelled as per the cancellation policy.
Guests booking thru third party and online travel agents are required to clarify the terms and conditions with the service provider before making a booking.
Cancellation Policy:
High Season: 1st April – 30th June.
Note: This cancellation policy is also applicable for booking made for long weekends and during the festive seasons. :
Non-Arrival- In the event that the guest does not show up (No show) and no notification of cancellation has been received, the hotel will retain the entire deposit paid at the time of making the booking.
Low Season: 1st July – 31st March.
A transactional fee will be levied on all payments made thru Credit Card / Debit Card and UPI transfers for refunds and also in case of cancellations. This is a charge levied by the bank and is usually between 0.2% – 3.5% depending on the mode of payment used.
Please note that special or discounted rates, packages, offers and vouchers may have separate cancellation clauses. Please check the terms and conditions on these various offers before booking rooms at these rates.
We strongly advise our guests to take out travel insurance against unforeseen cancellation. Exceptions cannot be made regardless of the circumstance.
Packages and Special offers:
For bookings made for packages that include additional facilities and services other than rooms but which are still a part of the Hotel such as restaurant reservations and spa treatments, the Hotel’s general cancellation policy as outlined above will also be applicable if you wish to amend or cancel your booking/reservation for such additional facilities. All other outsourced facilities or services not provided by us will have the cancellation policy of the outsourced agency and you should make your own enquiry into any outsourced agency cancellation policy at the time of making your reservation. You are required to clarify the cancellation policy for such bookings at the time of making your reservation.
Failure to arrive:
In the event you fail to arrive for your stay before 22:00 hrs on the day of arrival and you have not notified us of delay in arrival time and no cancellation or change of booking has been received in writing, and duly acknowledged by us, the entire pre-payment paid at the time of making the booking will be payable and retained by us and your accommodation will be released.
Cancellation or change made by us :
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to alternative accommodation.
You accept, by making your reservation with us that our cancellation and change policy is fair and reasonable, balancing your expectation of a refund for services that you require to cancel or change against our legitimate risk that we will not reasonably be able to re-sell accommodation or other services when cancellation or change is made at short notice and that from the point of you making your reservation we will have ceased marketing the accommodation that is reserved for you. On that basis, any element of pre-payment retained by us is accepted by you as being a fair compensation of lost revenue incurred by us.
Check-in time:
Rooms and cabins will be available for check-in from 15:00 hrs until 22:00 hrs on the day of arrival, unless prior intimation has been received. Please let us know your arrival details at the time of making your booking.
Guests expected to arrive after 22:00 hrs are requested to inform the Hotel in advance as the main gate to the hotel is shut for the safety of our guests.
Check-out time:
Rooms must be vacated by 11:00 hrs unless prior arrangements have been made.
Security:
You may be required to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in. Guests travelling from outside India are required by law to present their passport and inform the Reception the place of next destination at the time of check-in. If you do not have your valid proof of ID, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months, and we may disclose this to a Police Officer or other Government officials as required by law. We are required to collect this information in relation to each member of your party over the age of 5 and we reserve the right to refuse entry to anyone who is unable to provide this information.
All prices are quoted in Indian Rupee (INR) and are exclusive of the applicable GST charges at the time of making your booking.
All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any discrepancies in any charges as discrepancies discovered after you have left the Hotel are unlikely to be able to be verified and therefore will not be considered.
During your stay, we ask that you comply with the following house rules:
Our Rooms:
The images of our rooms, and facilities on our website are for illustrative purposes only. Each part of Rokeby Manor & Residences is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room or cabin and, whilst we will try to accommodate specific requests, unfortunately we cannot guarantee that you will be able to stay in a specific accommodation during your stay.
Food & Drink:
Rokeby Manor & Residences offers many options for food and beverages. Please refrain from bringing in any outside food or beverages into your Hotel rooms, unless medically necessary.
Noise:
All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.
No Smoking:
The Hotel is non-smoking establishments across all rooms and pubic areas. E-cigarettes are also not permitted. A dedicated smoking area outside the Hotel has been provided for your convenience and our staff will happily advise you of their location upon request.
We reserve the right to charge the card you have used to secure your booking, a fee of INR 5000 if we suspect that you have been smoking in your accommodation. This charge may also be levied subsequent to your departure and if the damage as a result of the smoke results in rendering the room unable for use by the next guest the full rate for the room will be charged.
Animals & Pets:
No animals will be allowed at Rokeby Manor & Residences
Accessible Rooms:
We don’t have Accessible rooms at Rokeby.
Children’s Policy:
Children between the ages from 0-05 years of age may be accommodated in their parent’s room, if sharing, at no additional cost. A baby cot may be provided, subject to availability. Children aged between 05-12 years, up to a maximum of 1 additional children per room, will be accommodated at an additional charge of Rs. 1500 plus taxes. Children above 12 years will be considered as adults and will be charged accordingly.
Accidents:
In the unfortunate event that any guests or members of their party should come across any accident or injury whilst on the Hotel’s premises, it is imperative that they immediately report the incident to a member of the Hotel staff and in any event within 24 hours of the incident. This information is required in order to comply with health and safety obligations and for insurance purposes. Guests must acquaint themselves with the safety precautions against fire inside and outside the accommodation, details of which are on display throughout the Hotel and in each room.
Inappropriate Behaviour:
We kindly ask that you respect other guests and our employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay with us. We reserve the right to require you and your guests, if any, to leave the premises and cancel the remainder of your stay, with no refund, in the event that you fail to respect this policy.
Damage:
We kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to your room(s) during your stay or if any items are missing upon your departure, we reserve the right to charge the card used to secure your booking, by a reasonable fee to cover the damage and/or missing items. If the damage results in rendering the accommodation unfit for use for the next guest, the full accommodation rate will be charged from the date of damage until the accommodation has again been made fit for use. The amount will be informed to you before being charged to you and can also be charged subsequent to your departure.
Provided at the time of booking
Parking:
Vehicles are parked at the owner’s risk and we are unable to take responsibility for any damages to your car, theft or missing belongings. Please make sure that all valuables are removed from your car and stored in the safes provided in your accommodation.
Guest Privacy:
Rokeby Manor & Residences has a strict guest privacy policy. All Guests in our Hotels are entitled to expect that their stay with us will be private and that other guests will not publicise in any way that fact that our guests are present with us or anything else relating to such guests. We will hold accountable any guest if they disclose or identify any other guests who are in Rokeby Manor & Residences in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or guest event occurring at Rokeby Manor & Residences.
Restaurant / Spa Reservations
If you have reserved a table in one of our restaurants or a Spa treatment at the time of making your booking and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 48 hours prior to arrival. A 100% cancellation charge will be incurred if you cancel any spa treatment, beauty or grooming appointment with less than 24 hours’ notice, prior to the time of the appointment. It is your responsibility to advise the Black Sheep Hotels of any medical condition relevant to the use of any of the Hotels facilities and you will be solely responsible for any loss or injury that you cause to yourself, to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication).
Damage & Loss
A safety locker is provided in each room for the storage of valuable items. We reserve the right, in our sole discretion, to refuse to store any personal property of guests. We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
Activities
All activities that are either booked individually, or as part of a package, are conducted by outsourced 3rd party agencies.
You should carefully review the description of any experience you intend to book to ensure that you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or any other requirements specified by the 3rd party in their listing.
You acknowledge that Rokeby Manor & Residences is acting as a booking agent and that the Supplier is the sole issuer of the services. You may be required to sign liability waivers prior to participating in the service that you have purchased from that supplier through Rokeby Manor & Residences. You acknowledge that any waivers are strictly between you and the Supplier.
Any cancellation in reservation(s), denial of access to services or products or forfeiture of money paid as a result of violations of the Supplier’s terms is at the sole discretion of the Supplier and is outside the scope of Black Sheep Hotel’s responsibility and authority.
Suppliers have the ultimate responsibility for the safety of you and your party. Black Sheep Hotels shall not be responsible for loss or damage to possessions, injury, loss of life or consequential damages which might occur from any cause whatsoever.
Your Personal Information
We will use the personal information you provide to us in accordance with our Privacy Policy and in line with all applicable law.
Force Majeure:
Rokeby Manor & Residences will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
Assignation:
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Severability:
If a court finds part of this contract unenforceable, the rest of this contract will continue in force.
No waiver:
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Governing Law & Disputes:
These terms are governed by Indian law and you can bring legal proceedings in relation to these terms or your stay at Rokeby Manor & Residences in the Indian Court.
Dogs are always welcome at the Black Sheep Hotels and all our Hotels have dog-friendly rooms.
We however acknowledge that we also have other guests who stay with us and would appreciate if the guidelines listed below could be followed during your stay with us.
The following terms and conditions apply to all bookings made via website, email or telephone at Rokeby Manor & Residences Please read these carefully as they contain important information about your stay with us. Please contact us if there are any clarifications or further information required and we will be happy to assist.
Booking a Residence:
Bookings for Residences will only be accepted from persons who are 25 years of age and above. The lead guest staying at the Residence must be over 25 years of age and has no right to sub-let the Residence or permit more than the specified number of persons to occupy it.
We reserve the right to require proof of age from anyone who in our reasonable opinion appears to us to be under the age of 25.
Completion of Booking:
Your booking will only be considered complete once you receive a confirmation number from the Reservations Department, at which point a contract will be formed between you and Rokeby Manor (004125) (hereafter referred to in these terms as “we” “us” or ” Rokeby Manor & Residences “).
Guest numbers:
The number of guests that can be accommodated in each Residence will be informed at the time of booking. Extra persons may be accommodated at an additional charge. Prior information on any additional guests must be provided at the time of making the reservation. If during the stay it is observed that the number of guests are more than that specified in the reservation confirmation a charge will be made for the additional guests for the entire duration of the booking.
Payment:
All room rates are quoted in Indian Rupees and payment is accepted only in Indian Rupees.
A prepayment is required to secure your booking and your reservation will stand confirmed only after the payment is received.
A flexible payment option is available only for booking made directly with the Hotel or thru the website. This pre-payment amount will differ according to the season or package chosen and will be advised to you at the time of making your reservation. When booking directly thru the website the prepayment amount will be highlighted in the Payment Terms & Conditions at the time of making the booking.
A full payment is required for booking made thru third party agents, or any source other than the ones specified above.
A transactional fee will be levied on all payments made thru Credit Card / Debit Card and UPI transfers. This is a charge levied by the bank and is usually between 0.2% – 3.5% depending on the mode of payment used.
Where you have reserved a room on a refundable rate, your pre-payment will be refunded to you as per the cancellation policy detailed below, if you require to cancel or change your booking. Where you have made a booking on a non-refundable rate, the entire pre-payment will be considered as non-refundable and non-transferable.
You may only cancel or change a booking if it has been made on a refundable rate. Please contact the Reservations Department for any cancellation or change that you may wish to make to your booking. We will let you know if a requested change is possible, and we will send you a confirmation email with the new booking details if the change has been accepted.
We request you to consider the flexibility built into the rates and the cancellation clauses as per the details mentioned below. No refunds will be provided under any circumstances for bookings made on a non-refundable rate or for bookings that are not cancelled as per the cancellation policy.
Guests booking thru third party and online travel agents are required to clarify the terms and conditions with the service provider before making a booking.
Cancellation Policy:
High Season: 1st April – 30th June.
Note: This cancellation policy is also applicable for booking made for long weekends and during the festive seasons. :
Non-Arrival- In the event that the guest does not show up (No show) and no notification of cancellation has been received, the hotel will retain the entire deposit paid at the time of making the booking.
Low Season: 1st July – 31st March.
A transactional fee will be levied on all payments made thru Credit Card / Debit Card and UPI transfers for refunds and also in case of cancellations. This is a charge levied by the bank and is usually between 0.2% – 3.5% depending on the mode of payment used.
Please note that special or discounted rates, packages, offers and vouchers may have separate cancellation clauses. Please check the terms and conditions on these various offers before booking rooms at these rates.
We strongly advise our guests to take out travel insurance against unforeseen cancellation. Exceptions cannot be made regardless of the circumstance.
Packages and Special offers:
Special or discounted rates, packages, offers and vouchers may have separate cancellation clauses. Please check the terms and conditions on these various offers before booking rooms at these rates.
Extraneous Services:
For bookings made for services or facilities located within the Hotel, such as restaurant reservations and spa treatments, the Hotel’s general cancellation policy as outlined above will also be applicable if you wish to amend or cancel your booking/reservation.
All other outsourced facilities or services not provided by us will have the cancellation policy of the outsourced agency and you should make your own enquiry into any outsourced agency cancellation policy at the time of making your reservation. You are required to clarify the cancellation policy for such bookings at the time of making your reservation.
Failure to Arrive:
In the event you fail to arrive for your stay before 22:00 hrs on the day of arrival and you have not notified us of delay in arrival time and no cancellation or change of booking has been received in writing, and duly acknowledged by us, the entire pre-payment paid at the time of making the booking will be payable and retained by us and your accommodation will be released.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to alternative accommodation.
You accept, by making your reservation with us that our cancellation and change policy is fair and reasonable, balancing your expectation of a refund for services that you require to cancel or change against our legitimate risk that we will not reasonably be able to re-sell accommodation or other services when cancellation or change is made at short notice and that from the point of you making your reservation we will have ceased marketing the accommodation that is reserved for you. On that basis, any element of pre-payment retained by us is accepted by you as being a fair compensation of lost revenue incurred by us.
Check-in and check-out formalities can be completed at reception area of Rokeby Manor
Check-in time:
Residences will be available for check-in from 15:00 hrs until 22:00 hrs on the day of arrival, unless prior intimation has been received. Please let us know your arrival details at the time of making your booking.
Guests expected to arrive after 22:00 hrs are requested to inform the Hotel in advance as the main gate to the hotel is shut for the safety of our guests.
Check-Out time:
Residences must be vacated by 10:00 hrs unless prior arrangements have been made.
You agree to leave the Residence in a fit condition, just as you would expect to find it on your arrival. A charge of Rs. 5000/- will be levied if the accommodation is left in an unsatisfactory condition. An unsatisfactory condition is considered to be, but not limited to for example when: dirty crockery / glassware or food is left in the sink fridge or freezer, household and other waste left around the property including equipment left around etc.
It is necessary to inform Reception about your time of departure so that we may inspect the accommodation to ensure that there are no damages. If you fail to inform us and any damages are found subsequent to your departure they shall be charged to your card used at the time of confirming the booking and/or a subsequent invoice or claim.
Extension of Stay:
If the guest is not able to leave the accommodation due to an enforced stay, for any reason, including a pre-existing or new health condition, then the guest shall be liable for any additional rental cost at the current advertised rate per night for the period of further occupation.
Security:
You may be required to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in. Guests travelling from outside India are required by law to present their passport and inform the Reception the place of next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months, and we may disclose this to a Police Officer or other Government officials as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to anyone who is unable to provide this information.
All prices are quoted in Indian Rupee (INR) and are exclusive of the applicable GST at the time of making your booking. Guests may avail of all facilities and services provided at the Hotel, however, prior reservations and payments must be made in advance or at the time of availing the services.
During your stay, we ask that you comply with the following house rules:
Our Residences:
The images of our Residences and facilities on our website are for illustrative purposes only. Each part of Rokeby Manor & Residences is slightly different and your Residences or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of Residence and, whilst we will try to accommodate specific requests, unfortunately we cannot guarantee that you will be able to stay in a specific accommodation during your stay.
Rokeby Manor & Residences is responsible for all matters relating to the condition and content of the accommodation. Therefore, on arrival, the guests should be satisfied that the accommodation is in a good clean condition and that everything is in order. Occupation of the accommodation without registering any areas of concern within the first 24 hours indicates that the guest accepts the accommodation. Under no circumstance shall compensation be paid for complaints raised after the initial 24 hour period of rental has expired.
Children’s Policy:
Children between the ages from 0-05 years of age may be accommodated in their parent’s room, if sharing, at no additional cost. A baby cot may be provided, subject to availability. Children aged between 05-12 years, up to a maximum of 1 additional children per room, will be accommodated at an additional charge of Rs. 1500 plus taxes. Children above 5 years will be considered as adults and will be charged accordingly.
Food & Drink:
Outside food and beverages are permitted in the Residence accommodation. Rokeby Manor & Residences also offers options for food and drink, including dine-in and takeaway services. Menus are available in your Guest Services Directory. Barbecue grills are permitted at certain Residences only in the designated area, please contact the reception if you wish to organize this facility.
Cleaning:
With prior notice, our maintenance team member of Rokeby Manor & Residences shall be permitted entry into the accommodation even during a guest’s stay to carry out any essential or unexpected additional maintenance that cannot be completed during a changeover. Guests shall be aware that should there be a failure during extreme weather, a weekend, bank holiday or over the Christmas / New Year holiday period, it may not be possible to provide a tradesperson until the morning following or the next working day where applicable.
Team Members:
The services of a Chef and /or a housekeeper may be included in your booking charge for certain Residences only and the same will be intimated to you in your booking confirmation. These team members will be available to provide their services for a duration of 9 hours and will not be available post 10pm. Any additional hours will be subject to availability of team member on an hourly basis and will be billed to you accordingly.
We request that you please refrain from requesting for services beyond 10pm and inform the reception if you wish for them to do any additional hours.
Noise:
All guests are asked to respect our other guests and nearby residents when in their Residences or while in the surrounding area.
No stag or hen parties will be permitted at the Residences.
No Smoking:
The Hotel and Residences are non-smoking establishments across all areas and e-cigarettes are also not permitted. A dedicated smoking area has been provided for your convenience and our staff will happily advise you of its location upon request.
We reserve the right to charge the card provided at the time of registration for a fee of INR 5,000 if we suspect that you have been smoking in your accommodation. This charge may also be levied subsequent to your departure and if the damage as a result of the smoke results in rendering the room unable for use by the next guest the full rate for the room will be charged.
Accessible Rooms:
Accessible facilities are unfortunately not available at our Rokeby Manor & Residences.
Outdoor Cooking:
Outside food and beverages are permitted in the Residence accommodation. Rokeby Manor & Residences also offers options for food and drink, including dine-in and takeaway services. Menus are available in your Guest Services Directory. Barbecue grills are permitted at certain Residences only in the designated area, please contact the reception if you wish to organize this facility.
Accidents:
In the unfortunate event that any guests or members of their party should come across any accident or injury whilst on the Residence or Hotel’s premises, it is imperative that they immediately report the incident to a member of the staff and in any event within 24 hours of the incident. This information is required in order to comply with health and safety obligations and for insurance purposes. Guests must acquaint themselves with the safety precautions against fire inside and outside the accommodation, details of which are outlined in your accommodation.
Due to a high risk of fire, traditional candles are sadly not permitted in the accommodation or surrounding areas.
Inappropriate Behaviour:
We kindly ask that you respect other guests and our employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay with us. We reserve the right to require you and your guests, if any, to leave the premises and cancel the remainder of your stay, with no refund, in the event that you fail to respect this policy.
Damage:
We kindly ask that all guests respect our Residences and facilities. In the event that there is any damage to your Residence during your stay or if any items are missing upon your departure, we reserve the right to charge the card used to secure your booking, by a reasonable fee to cover the damage and/or missing items. If the damage results in rendering the accommodation unfit for use for the next guest, the full accommodation rate will be charged from the date of damage until the accommodation has again been made fit for use. The amount will be informed to you before being charged to you and can also be charged subsequent to your departure.
Parking:
Vehicles are parked at the owner’s risk and we are unable to take responsibility for any damages to your car, theft or missing belongings. Please make sure that all valuables are removed from your car and stored in the safes provided in your accommodation.
Guest Privacy:
Rokeby Manor & Residences has a strict guest privacy policy. All Guests in our Residences are entitled to expect that their stay with us will be private and that other guests will not publicise in any way that fact that our guests are present with us or anything else relating to such guests. We will hold any guest accountable if they disclose or identify any other guests who are in Rokeby Manor & Residences in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or guest event occurring at Rokeby Manor & Residences
Restaurant / Spa Reservations:
If you have reserved a table in one of the Hotel’s restaurants or a Spa treatment at the time of making your booking and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 48 hours prior to arrival. A 100% cancellation charge will be incurred if you cancel any spa treatment, beauty or grooming appointment with less than 24 hours’ notice, prior to the time of the appointment. It is your responsibility to advise the Black Sheep Hotels of any medical condition relevant to the use of any of the Hotel’s facilities and you will be solely responsible for any loss or injury that you cause to yourself, to the extent that that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication).
Damage & Loss:
A safety locker is provided in each Residence for the storage of valuable items. We reserve the right, in our sole discretion, to refuse to store any personal property of guests. We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
Activities:
All activities that are either booked individually, or as part of a package, are conducted by outsourced 3rd party agencies.
You should carefully review the description of any experience you intend to book to ensure that you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or any other requirements specified by the 3rd party in their listing.
You acknowledge that Rokeby Manor & Residences is acting as a booking agent and that the Supplier is the sole issuer of the services. You may be required to sign liability waivers prior to participating in the service that you have purchased from that supplier through Rokeby Manor & Residences. You acknowledge that any waivers are strictly between you and the Supplier.
Any cancellation in reservation(s), denial of access to services or products or forfeiture of money paid as a result of violations of the Supplier’s terms is at the sole discretion of the Supplier and is outside the scope of Black Sheep Hotel’s responsibility and authority.
Suppliers have the ultimate responsibility for the safety of you and your party. Rokeby Manor & Residences shall not be responsible for loss or damage to possessions, injury, loss of life or consequential damages which might occur from any cause whatsoever.
Your Personal Information:
We will use the personal information you provide to us in accordance with our Privacy Policy and in line with all applicable law.
Force Majeure:
Rokeby Manor & Residences will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
Assignation:
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Severability:
If a court finds part of this contract unenforceable, the rest of this contract will continue in force.
No waiver:
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Governing Law & Disputes:
These terms are governed by Indian law and you can bring legal proceedings in relation to these terms or your stay at Rokeby Manor & Residences in the Indian Court.
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